Refund policy

1. First Attempt – Damage / Breakage
If an item is found broken or damaged on the first delivery attempt, and the customer reports it immediately, the customer will be offered a full-value voucher equal to the purchase amount. This voucher can be used for a future purchase. No delivery charges will be applied in this case.

2. Repeated Damage – Second Attempt
If the item is broken on the first attempt and a replacement is sent, but the item is again damaged on the second attempt, the customer will first be offered a voucher as the preferred resolution. If the customer is not satisfied with the voucher, a refund may be offered as an exception.

Important Notes
All claims must be reported immediately upon delivery with proper evidence (images/videos). This policy applies only to damaged or broken items during delivery. Mitti Mart reserves the right to review each case before final approval.