Product Information
What are MittiMart products made from?
Our products are handcrafted using premium-quality natural clay that is safe for everyday cooking and serving.
Are your clay products handmade?
Yes, most of our products are handcrafted by skilled artisans, making each piece unique.
Are your products food-safe?
Absolutely. Our clay cookware is made from natural, food-safe materials without harmful chemicals.
Using Clay Cookware
Can I use clay cookware on a gas stove?
Yes. Use low heat initially and increase the temperature gradually.
Can I use it in the oven?
Most of our clay cookware is oven-safe. Please check the product description before use.
Do I need to season my clay pot before first use?
Yes. We recommend seasoning your clay cookware before its first use for the best cooking performance.
Care & Maintenance
How do I clean my clay cookware?
Wash with warm water and a soft sponge. Avoid harsh detergents and abrasive scrubbers.
Can I wash clay cookware in the dishwasher?
Hand washing is recommended to maintain the quality and lifespan of your cookware.
How should I store my clay cookware?
Allow it to dry completely before storing in a cool, dry place.
Shipping & Delivery
Do you deliver across Pakistan?
Yes, we offer nationwide delivery across Pakistan.
How long does delivery take?
Most orders are delivered within 3–7 business days.
How can I track my order?
Once your order is shipped, you'll receive tracking details via SMS, email, or WhatsApp.
Orders & Payments
What payment methods do you accept?
We accept Cash on Delivery (COD) and selected online payment methods.
Can I cancel my order?
Yes, you can request cancellation before your order has been dispatched.
Can I modify my order after placing it?
Please contact our support team as soon as possible. We'll do our best to accommodate your request.
Returns & Exchanges
What if my product arrives damaged?
Contact us within 24 hours of delivery with photos of the damaged product and packaging.
Do you offer returns or exchanges?
Yes. Returns and exchanges are available according to our Return & Exchange Policy.